All the Information You Need to Know


Promotional Offers

MysteryShirts may run promotions and offers on selected products. All of our Promotional Offers are subject to the terms and conditions below: 

  1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;

  2. They cannot be used in conjunction with any other offer;

  3. They are valid for a limited period of time as specified in the marketing communication on the website or social media, they cannot be used outside of that period;

  4. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and; 

  5. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice. 

Use of Website

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website. 

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference. 

If you do not agree to these Terms, you must cease using and accessing the Website.  

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. 

You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our team of any changes to that information. 

You must be at least 18 years of age to use the Website. By using the Website and agreeing to these terms and conditions, you represent that you are at least 18 years of age.  

All Content included on the Website, unless uploaded by Users, is the property of MysteryShirts, our associates or other relevant third parties. Under these Terms, Contents means any text, graphics, images, photographs, video, audio, designs, software and any other form of information capable of being stored. By continuing to use the Website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on the Website shall be construed as granting by implication or otherwise any licence or right to use any trademark, logo or service mark displayed on the Website without the written permission from MysteryShirts

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission from the Directors of MysteryShirts. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on the Website in any form is prohibited save that you may: 

- copy, print (one copy only) or download extracts of the material on the Website for the sole purpose of using the Website in good faith for domestic purposes or placing an order with MysteryShirts; and 

- copy, print (one copy only) or download the material on the Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge  us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them. 

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or was not respectful to others. 

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site, and you hereby agree to be responsible to MysteryShirts for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/ or suffered by us as a result of any claim in respect of your use of the Website.

Placing An Order

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these Terms, please contact our team before placing an order with us by email at support@mysteryshirts.co.uk.

By placing an order via this Website you are making an offer to MysteryShirts  to purchase the goods detailed in your order upon the terms described in your order. 

Once you have placed an order for goods (and delivery) we will send you confirmation that your order has been received. We will take payment from your credit/ debit account at the time you place your order. 

Prices and availability of goods are subject to change without notice. We endeavour to display all items currently available on our Website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item may be out of stock. 


Please note that a delivery charge will be added to your order value where appropriate. Please see our delivery times and charges on our Delivery and Returns Page. 

All dates quoted for delivery are estimated delivery dates only and may be subject to change. MysteryShirts cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. 

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. 

Your Right To Cancel

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods. We will process the refund without delay and in any event no later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. Parcels returned by post are returned at your own cost. If you wish to change or cancel your order before dispatch please email support@mysteryshirts.co.uk. Please see our Delivery and Returns Page for information on how to make a return.